M3 Lifestyle, LLC Refund Policy
Non-Tangible Downloadable Products
Since M3 Lifestyle, LLC (M3 Lifestyle) offers non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any downloadable item at our website.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we honor requests for the following reasons on non-tangible downloads:
- Non-delivery of the product: due to website technical issues or mailing issues of your e-mail provider or your mail server you might not receive your order. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to us in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded. If we determine you did not receive the download we will resend you the access to the file.
- download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to us in writing within 7 days from the order placing date. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress for a “download issue” reason;
- Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, software, etc). We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Certification applications are nonrefundable.Nothing contained in the Certification application guarantees you will get certified. You are solely responsible to attend the certification class and pass the certification course. In the event the certification date and time are changed for any reason you will be given a 7 day notice of the new date and time.